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Documentation

Are processes, procedures, checklists, and other aspects of job responsibilities documented willingly and completely? Is documentation shared among co-workers? Is documentation accurate and kept up-to-date?

The downfall of many computer professionals is documentation. Technical personnel enjoy working on technical issues and building technical solutions. Many of them either do not document processes and procedures at all, or they compile minimal documentation to satisfy the requirement. Documentation is essential so that the IT teams follow the proper procedures, can minimize the time for problem resolution, cross-train team members, and standardize the environments.

In one example, a data modeler was very good at documenting his work completely, in understandable language, and with good visuals. He would explain the documentation to the team as a whole, work with co-workers individually if necessary, and willingly accepted any questions that arose. He also ensured that the information was widely published and highly available, posting it to the company intranet website. Last but not least, the documentation was kept up-to-date in a timely manner.  This is too often a rarity among technical professionals.

Failing to document IT policies, procedures, and checklists is not helpful to the efficient and effective operation of the department. In cases where documentation has been compiled, inaccurate information can also degrade the quality and quantity of IT services provided. The IT staff must be made aware of the requirement to produce accurate documentation surrounding their job functions and the consequences of not meeting expectations.


The above book excerpt is from:

You're Fired! Firing Computer Professionals

The IT manager Guide for Terminating "With Cause"

ISBN 0-9744486-4-8

Robert Papaj 

http://www.rampant-books.com/book_2005_1_firing.htm

  
 

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