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Follow-Through

Are work assignments completely implemented? Is a complete overall package implemented including finishing the small tasks, addressing post-implementation issues, fine tuning, and communicating where necessary to all affected parties?

There are IT professionals who do a fine job completing the core of the work assignment, but then they do not complete the ancillary tasks. The system may have worked for the most part, but there are errors and breakdowns that are the product of not following through on all the necessary steps. What some consider small or insignificant tasks can be extremely important and should always be completed in their entirety. These subordinate tasks can either be technical or non-technical. Something as simple as notifying another support group that a database is live and that it needs to be monitored can be vital for problem detection and the assurance of system availability.

Follow-through, as are other measurements, is important for all technicians to make an integral part of their job performance skill set. Many times other co-workers will bail out employees who do not finish the job, but this does not free the poor performing employee from his or her responsibilities. They still need to be held accountable and directed by the manager into a more acceptable level of performance.  If the lack of follow-through leads to more serious circumstances such as critical system failures on a continual basis, then the offending employee is in line to be disciplined.


The above book excerpt is from:

You're Fired! Firing Computer Professionals

The IT manager Guide for Terminating "With Cause"

ISBN 0-9744486-4-8

Robert Papaj 

http://www.rampant-books.com/book_2005_1_firing.htm

  
 

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